FAQs

What is CandleLit Box?
CandleLit Box delivers a unique experience for those in need of self-care beyond Sunday. Each box pairs the essence of a candlelit date with the intimacy of self-care. We take the guesswork out of adding to monthly TBR and self-care routines through delivery of five hand-picked Black-owned wellness products each month.

So sis, where do I sign up?
You can choose a subscription HERE.

Billing

Can I skip a month?
How much does the box cost?
Can I buy one box?
When will my credit/debit card be billed?
How do gifts work?
How do discounts work?

SHIPPING

What should I expect in my box?
When will I receive my first box?
When will future boxes be shipped?
Dang, I read this month's book!

RETURN/CANCEL

What is your return policy?
How do I cancel my subscription box?
What is the cancellation policy?

MY ACCOUNT

Can I skip a month?

Yes! You can skip a month if you need. Simply LOGIN to your account and click EDIT under "My Subscriptions".  You can skip a renewal here. PLEASE NOTE: You must choose to skip or pause your account by 11:59pm by by 5th of the month.  If you do so after this time, you will still be charged for and receive that month’s box and your skip/pause will take place the following month.

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 BILLING

How much does the box cost?

Our subscriptions start at $40/month and ship FREE anywhere in the USA. Make sure you join our mailing list for coin-saving exclusives and more!
 

Can I buy one box?

Yes, unlike most subscription services, we let you try us out, but we promise you’ll want our curated calm on a regular! Save 20% off when you sign up for a subscription!

When will my credit or debit card be billed?

You will be charged immediately when you sign up, then charged on the 5th of each month there-after. Remember, you can skip a month, pause or cancel at any time.
 NOTE: If you place your initial order after our cut-off date by the 5th of the month (you have until 11:59pm UTC), your order will be shipped the following month.

Sample Breakdown
Scenario: September Box - Let's say you sign up on August 21st. You'll be charged immediately. Because of the Labor Day holiday, your box would ship on or around September 5th. Then, you will be charged for a renewal on October 5th and each month there-after unless you skip a month or cancel.

How do gifts work?

Want to gift our box? That's great! We strive to curate boxes that feel like a gift to yourself each month and love being shared with family and friends. We offer gift subscriptions here.

How do discounts work?

Discounts publicized on social media or our website can only be applied to monthly subscriptions not single-box purchases.

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SHIPPING

What should I expect in my box?

We hand-pick new books, affirmations, candles and natural, toxic-free natural items each month to ignite and inspire your magic! Each box features a newly-released book from an author of color. 

When will I receive my first box?

We know it's hard to wait, but we got you!
If you subscribe before the last day of the month, you will receive your first box the first week of the following month. 

When will future boxes be shipped?

Boxes ship FREE in the USA the first week of each month on business days only (no shipping on holidays). You will receive an email with tracking information after your box ships. If you live overseas, please email hello@shopcandlelit.co before you purchase a subscription.

Dang, I read this month's book!

If you have read this month's book, share it with a friend or give it as a gift. Another option is to read along with us! You also have the option to skip a month if you are subscribed to a monthly plan. If you choose to skip, you must do so by the 5th of the current month. 

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REFUND/CANCEL

What is your return policy?

Because we're a subscription box, we do not allow returns of anything in your box or the box itself. If you received a damaged or missing item, take a clear photo of the damage and email support@shopcandlelit.co. If your box does not arrive, contact us within 10 days of receiving a shipping confirmation email.

How do I cancel my subscription box?

1. Log into your account on CandleLit Box.
2. You will see a list of active subscriptions on this page. Click 'Edit'.
3. Choose ‘Cancel the subscription.' See the cancellation policy below for more information.

What is the cancellation policy?

You will be billed on the 5th of every month for the following month. If you cancel your subscription by the 5th of the month, it will go into effect immediately and you will not receive the next month’s box. 

Still have questions, feedback or concerns? Visit our Contact page. We’re happy to hear from you!

 

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